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MANILA, Philippines — Ayala-owned GCash is working on restoring the money they lost from e-wallets, which the company attributed to a system error.

In a statement on Saturday, the company said “a few GCash users were affected due to errors in an ongoing system reconciliation process.” It did not elaborate.

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But GCash assures these incidents were “isolated” and the accounts of the affected users were safe.

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“We have identified and reached out to affected accounts. Wallet adjustments are ongoing,” said the e-wallet brand with 94 million users. This was not the first time its users complained about unauthorized deductions in their balances.

Last year, the e-wallet dealt with a cybersecurity incident that resulted in some users losing money—but their account balances were restored eventually. —Tyrone Jasper C. Piad

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